Responsible Gaming at bdb99

1 Our Commitment to Responsible Gaming

bdb99 was built on the belief that online gambling, when approached correctly, can be a genuinely fun and rewarding pastime for adults in Bangladesh. Cricket betting during the BPL season, spinning through slots after a long day, or joining a live casino table from the comfort of your home — these are experiences that millions of people enjoy without any negative impact on their lives.

We also recognise, with full transparency, that for a small percentage of players, gambling can develop into a harmful pattern. Problem gambling does not discriminate by income, age, or background. It can affect anyone, and early intervention makes an enormous difference in outcomes. That is why responsible gaming is not a footnote in our terms and conditions — it is a core part of how bdb99 operates every single day.

Our responsible gaming framework is built around three goals: prevention (stopping harmful behaviour before it starts), detection (identifying early warning signs through account monitoring), and intervention (acting quickly and compassionately when a player asks for help or shows signs of distress). Every tool on this page — deposit limits, time-out features, self-exclusion — is part of that framework.

2 Age Restriction — 18+ Only

bdb99 maintains a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any game on the bdb99 platform. This is a non-negotiable requirement and applies to all players in Bangladesh without exception.

Age Verification Process

During the account registration process, all players are required to confirm that they are 18 or older. This declaration alone is not sufficient — bdb99 conducts mandatory Know Your Customer (KYC) identity verification for all accounts before processing withdrawals or when deposit thresholds are reached. Accepted identity documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Government-issued driving licence (where applicable)

All submitted documents are reviewed for authenticity. Any account where verification reveals the holder to be under 18 years of age will be permanently suspended, all pending withdrawals frozen, and the matter referred for further review. Deposits made by underage players will be returned to the payment source used.

Protecting Young People

If you share a device with younger family members, we strongly encourage you to take precautions to prevent minors from accessing the bdb99 platform. Recommended measures include setting up device-level parental controls, using a separate browser profile with password protection for your bdb99 sessions, and logging out of your account fully when you are not actively using it. Never share your bdb99 login credentials with anyone.

3 Self-Assessment — Are You Gambling Safely?

Most people who gamble do so recreationally without any issues. However, it is worth checking in with yourself from time to time. The questions below are based on widely recognised problem gambling screening frameworks. They are not a clinical diagnosis — but if you find yourself answering "yes" to several of them, it may be worth speaking with someone.

If you answered "yes" to two or more of the questions above, we encourage you to use one or more of the responsible gaming tools described in the sections below — starting with a time-out or a deposit limit. If you answered "yes" to four or more, please reach out to our support team or a professional counselling service. Help is available, and asking for it is the strongest thing you can do.

4 Player Tools Overview

bdb99 provides a suite of responsible gaming tools that are available to all registered players at no cost and at any time. These tools are accessible directly from your account settings panel — no need to contact support to activate most of them. Below is a summary of every available tool.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the bdb99 platform. When you self-exclude, your account is suspended for your chosen period and you will be unable to log in, make deposits, or place bets during that time. This is designed to be a firm commitment — not a temporary inconvenience that can be easily reversed.

Available Self-Exclusion Periods

• 6 months: A medium-term break suitable for players who want time to reassess their habits.
• 12 months (1 year): A longer-term suspension giving significant distance from the platform.
• 5 years: A substantial commitment for players with serious concerns about their gambling behaviour.
• Permanent exclusion: The account is closed indefinitely. This decision cannot be reversed.

How to Request Self-Exclusion

To activate self-exclusion, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". State your chosen exclusion period clearly. Our team will process the request within 24 hours and confirm by email once the exclusion is active. During the processing window, you are encouraged to stop playing voluntarily.

What Happens During Self-Exclusion?

• Your account login is disabled — you will receive a clear message if you attempt to log in.
• All scheduled or pending transactions will be reviewed and any withdrawable balance returned to you.
• You will be removed from marketing communications for the duration of the exclusion period.
• bdb99 will take reasonable technical steps to prevent you from creating a new account during the exclusion period.

Reactivating After Exclusion

For exclusions of 6 months, 12 months, or 5 years, you may request reactivation after the exclusion period has fully expired. Reactivation is not automatic — you must contact our support team, complete a responsible gaming review, and observe a mandatory 24-hour reflection period before the account is restored. Permanent exclusions cannot be reversed under any circumstances.

6 Deposit & Spending Limits

Deposit and spending limits are one of the most practical tools for keeping gambling within your personal budget. At bdb99, these limits can be configured entirely within your account settings, giving you direct control without any delays or support interactions required.

Types of Limits Available

• Daily deposit limit: Sets the maximum total amount you can deposit within a 24-hour rolling window.
• Weekly deposit limit: Caps total deposits across a 7-day calendar period (Monday to Sunday).
• Monthly deposit limit: Restricts total deposits across a calendar month.
• Single-session loss limit: Automatically ends your session if your net loss within that session reaches a threshold you have defined.
• Wager limit: Restricts the maximum stake you can place on a single bet or game round.

How Limit Changes Work

bdb99 applies an intentional asymmetry to limit changes. This is deliberate — it prevents impulsive decisions made in the heat of a losing session from undoing the protection you set up when thinking clearly:

• Reducing a limit: Takes effect immediately. If you lower your daily deposit limit from ৳10,000 to ৳5,000, the new lower limit applies from the moment you save the change.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the increase takes effect. This gives you time to reconsider.
• Removing a limit entirely: Treated as an increase — the same 24-hour delay applies.

7 Time-Out & Cooling-Off Periods

Sometimes you just need a break. A time-out — also called a cooling-off period — is a temporary suspension of your bdb99 account, shorter than a formal self-exclusion. It is ideal for players who want to step back from gambling for a defined period without committing to a lengthy exclusion.

Available Time-Out Periods

• 24 hours: A brief pause — useful after a frustrating session or when you feel your emotions are affecting your decisions.
• 48 hours: A short weekend break from the platform.
• 7 days: A full week away, giving you space to reflect on your recent gambling activity.
• 30 days: A month-long cooling-off period for players who want a more substantial break without committing to formal self-exclusion.

What Happens During a Time-Out?

During a time-out, your bdb99 account will be temporarily suspended. You will not be able to log in, make deposits, or place any bets. Any in-play bets placed before the time-out was activated will be settled normally. Your account balance is preserved and will be fully accessible once the time-out period expires.

Unlike self-exclusion, a time-out expires automatically at the end of the chosen period. Your account will return to active status without you needing to contact support. However, if you decide during a time-out that you need a longer break, you can request an extension or upgrade to a formal self-exclusion by contacting [email protected].

Session Time Alerts

Separate from account-level time-outs, bdb99 also offers session-level time reminders. You can configure a session time alert in your account settings — for example, an on-screen notification after 60 minutes of continuous play. This does not automatically end your session, but it prompts you to pause, review your session summary, and decide consciously whether to continue playing.

8 Getting Help

If you feel that gambling has become more than a recreational activity — if it is causing financial strain, relationship difficulties, emotional distress, or interfering with your work or studies — please reach out. You do not have to wait until things become serious before asking for help. The earlier you act, the easier it is to regain control.

Contact bdb99 Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. When you contact us about gambling concerns, you will be connected with a team member who is trained specifically in responsible gaming — not a general customer service agent. All conversations are treated with complete confidentiality.

Talking to Someone You Trust

Sometimes the most important step is talking honestly to a family member, close friend, or colleague about your gambling. Shame and secrecy are common features of problem gambling — bringing the issue into the open, with someone you trust, can be a powerful first step toward recovery. You are not alone, and the people who care about you will want to help.

Practical Steps You Can Take Right Now

• Log in to your bdb99 account and set a deposit limit that reflects what you can genuinely afford to lose this month.
• Activate a session time alert so you receive a nudge after your chosen play duration.
• If you feel you need a break, request a time-out via our live chat — it takes less than five minutes.
• If you believe you have a serious problem, request a self-exclusion immediately. Do not wait for a better time — there is no better time than now.
• Speak openly with someone you trust about how gambling has been affecting you.
• Review your bank statements and bKash / Nagad transaction history to get a clear, honest picture of what you have spent on gambling over the past three months.